Shipping Delays - Folks, it's the holidays! We use USPS for 95% of our website shipping. We cannot guarantee the date you will receive your package even if you pay for priority shipping. The post office is shorthanded for help, overwhelmed with Christmas mailings and if you remember there is this little thing called COVID 19 going on. People are buying more personal stuff online so they do not have to go into stores.
Do to these delays we are not refunding orders until 30 days have passed without your parcel being received. If you do not like this rule please do not order! We do our job on this end, we mail the parcels out promptly...if you do not understand that it's the holidays and there are problems with the mail service due to covid please get someone to explain it to you!
COVID - 19 Information.
Delayed shipping - we are still operating, we have scaled back the number of associates per shift so we are able to maintain proper social distancing, Orders are currently being shipped out within 24 hours and most are same day. While we ship parcels everyday, the postal service is experiencing a high number of employee absenteeism, this may lead to delays in the shipping times that paypal sends to you once we generate a shipping label for your order. We ask that you continue to check the tracking number located on your paypal shipping notice for progression updates on your parcel. We are unable to see anything more than what you see when you track your package.
Covid 19/ Our potential risk at Chicken Crack.com remains extremely low as we are not a retail outlet and the public cannot purchase products at our facility. Even our local distributors must have a mask when entering our facility.
Shipping Information - ChickenCrack.com does not charge a handling fee. All shipping rates are determined by the US Postal Service. Parcels under 13 ounces can ship by 1st class mail, the cost of 1st Class service starts at $4 and can go upwards to $4.30. Parcels over 13 ounces must ship by Priority Mail, starting actual cost for Priority Mail is $8, Far west and southern zones can go up to $17 actual cost. In some cases we may elect to send customer orders in a flat rate box at a cost of $12.80 as a cost savings measure for our customers.
Shipping Cut Off for same day shipping is 1PM EST, Orders after 1PM EST ship next day. Orders that are placed after 1PM EST of Friday will ship on Monday Morning providing it is not a holiday.
Do to these delays we are not refunding orders until 30 days have passed without your parcel being received. If you do not like this rule please do not order! We do our job on this end, we mail the parcels out promptly...if you do not understand that it's the holidays and there are problems with the mail service due to covid please get someone to explain it to you!
COVID - 19 Information.
Delayed shipping - we are still operating, we have scaled back the number of associates per shift so we are able to maintain proper social distancing, Orders are currently being shipped out within 24 hours and most are same day. While we ship parcels everyday, the postal service is experiencing a high number of employee absenteeism, this may lead to delays in the shipping times that paypal sends to you once we generate a shipping label for your order. We ask that you continue to check the tracking number located on your paypal shipping notice for progression updates on your parcel. We are unable to see anything more than what you see when you track your package.
Covid 19/ Our potential risk at Chicken Crack.com remains extremely low as we are not a retail outlet and the public cannot purchase products at our facility. Even our local distributors must have a mask when entering our facility.
Shipping Information - ChickenCrack.com does not charge a handling fee. All shipping rates are determined by the US Postal Service. Parcels under 13 ounces can ship by 1st class mail, the cost of 1st Class service starts at $4 and can go upwards to $4.30. Parcels over 13 ounces must ship by Priority Mail, starting actual cost for Priority Mail is $8, Far west and southern zones can go up to $17 actual cost. In some cases we may elect to send customer orders in a flat rate box at a cost of $12.80 as a cost savings measure for our customers.
Shipping Cut Off for same day shipping is 1PM EST, Orders after 1PM EST ship next day. Orders that are placed after 1PM EST of Friday will ship on Monday Morning providing it is not a holiday.